Accessibility statement

On this page you will find information about the accessibility of our website and the accessibility statement for it.

What is accessibility?

In the digital world, accessibility means barrier-free environments. An accessible digital service doesn’t require using a mouse, but it can be used with a keyboard and screen reader software. It has a clear and straightforward user interface and easily understandable contents.

Accessibility in the development of our digital services

Our goal is to provide accessible services to all our customers. Accessibility is an important basis for development work and new services. 

Assessment of accessibility

Self-assessment has been performed with regard to the accessibility of our website. We invite you to get acquinted with the latest Accessibility statement. 

Accessibility statement for OP Corporate Bank Lithuania branch’s website

This statement concerns the accessibility of the OP Corporate Bank Lithuanian branch’s website (https://opbank.lt). The service is the online service for the companies of OP Financial Group.

The accessibility of the OP Corporate Bank Lithuanian branch’s website has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of a web accessibility self-assessment.

The following systems have been used in the project-based assessments:

  • The assessment was mainly performed on a computer running Windows and on the Chrome browser. The screen reader test was performed with the NVDA screen reader program. Certain details were checked with other tools.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices and the Safari web browser (touch gestures).

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility report was prepared on 24 January 2024 and was last updated on 21 February 2025.

Accessibility status of digital service

OP Corporate Bank Latvian branch’s website meets the accessibility requirements in part. Non-compliance with requirements and the applicable exemptions are listed below. The content mainly consists of functions that can also be accessed by assistive technologies.

Inaccessible content

There are accessibility deficiencies in the OP Corporate Bank Latvian branch’s website from the criteria of the WCAG 2.2 level AA guidelines as follows:

WCAG 2.4.5, multiple ways (Finding information)

  • The only way to find information on the site is through the navigation. As different users have different needs for finding information, this may cause difficulties for some users.

WCAG 4.1.2, 2.4.6, 3.1.2, 1.3.1, general accessibility (Sub-navigation)

  • The navigation is a simple list of links, with no role or label. This makes it hard for screen reader users to realize what its purpose is.
  • The label of the arrowhead button is in Finnish: “Näytä enemmän”, and non-Finnish speaking screen reader users might not understand it (“Show more”). Furthermore, its label remains the same regardless of whether the submenu is expanded or not, and there’s also no other method of telling the state of the submenu.
  • The current page is highlighted visually but not programmatically.

WCAG 2.4.6, 3.1.2, headings and labels, language of parts (Breadcrumb trail)

  • The programmatic label of the breadcrumb trail is in Finnish: “Murupolku”. Non-Finnish speaking screen reader users might not understand it.

WCAG 1.3.1, info and relationships (Header)

  • There is no header element. Instead, everything in the header is located inside a nav element, which is misleading for screen reader users: only the three actual navigation menu links should be places inside a nav element.

WCAG 1.3.1, info and relationships (Main navigation)

  • The navigation is a list (ul element). The Login and language selection buttons are also included in this, even though they are not logically part of the navigation menu.
  • The navigation menu is not marked up with a nav element (other than the one that contains the whole header area). It’s hard for screen reader users to understand what constitutes the main navigation of the site.
  • When the user is on the main page of a section (e.g. About us), the menu item is marked up with aria-current=“true” instead of aria-current=“page”.
  • When the user is on a sub-page of a section (e.g. About us > Sustainability), the menu item is programmatically marked up incorrectly with aria-current=“false”.

WCAG 3.2.4, consistent identification (External links)

External links are identified inconsistently in their accessible names:

  • “Opens in a new window in another service.” (e.g. most links in the footer).
  • “You’re leaving for another web service, opens in a new window.” (e.g. the fi and LinkedIn links in the footer, the here link under Ensure that your connection is secure… on the Secure online transactions page).

WCAG 3.2.3, consistent navigation (News)

  • There is no bread crumb trail on the News It is found on all other pages (except the home page).

WCAG 1.3.1, general accessibility (Programmatic structure)

The programmatic structure of the page doesn’t always match the visual presentation:

  • Headings are not always implemented with programmatic heading elements. Some are only implemented using text styling, others with programmatic lists of a single item, and yet others not even visually. This makes figuring out the structure of the content very hard for screen reader users.
  • Some numbered lists are not implemented with programmatic list elements. Because of this, screen reader users don’t know how many items the lists have and when they begin and end.

WCAG 4.1.2, 1.3.1, 2.5.3, general accessibility (Mobile navigation)

  • The arrowhead buttons have aria-haspopup attributes, but the elements that they control lack the required role. Also, this attribute is somewhat misleading, as the submenu is an expandable area – not a popup.
  • The current branch and the current page are marked up visually but not programmatically.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback - info@opbank.lt

Feedback and processing of personal data

We will store feedback information of received email, company name and business ID. Other details that we will store in our feedback system include the details provided by the customer about the auxiliary program or device they are using. If a customer requests us to contact them, we will also store their phone number or email address.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Personal Data Processing | OP Corporate Bank plc Lithuania branch ‍

Privacy Notice ‍

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback using above email address. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, Finnish Transport and Communications Agency Traficom. 

Contact information of the regulator

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard +358 (0)29 534 5000